Terms & Conditions
Know Us
Our business is in the name of XDM Studio, our parent company. Our merchandising branch is called The Typo Store.
All billings will be done by XDM Studio.
Order Processing
– Because of large number of orders each day it is recommended that you email us the order.
– We process the order on first come first serve. Please make sure while emailing all the necessary details are present including product details. To and From address etc. In case there is a change in the order please reply back to the same email and not send a new email. NOT ON WHATSAPP to avoid confusion.
– We prioritize Slot 3 resellers orders.
– Incase of urgent orders we will charge 10% extra without a reminder. PLEASE NOTE CAREFULLY.
Products
– We are sourcing best of the products available but sometime customer does not simply like it and we will not be held responsible for the same
– Product specifications: We have provided best of the details in the product catalogue in case you wish for more details please feel free to get in touch
– More Products? We only deal with products mentioned in the catalogue in case you are looking for something else we can help with that but only if the quantity is 50+
– Wrong product: Incase we dispatch a wrong product, we will REFUND ONLY FOR THE PRODUCT. In case there is a need to send the product again, courier will be charged at actual.
Courier
– We deal with Trackon & DTDC for the courier service. Please mention the one you wish you to use in the order email or by default we use Trackon.
– Once the courier has been dispatched we will not be responsible for any delay, breakage or lost in transit package. For tracking you can simply use there website.
– Courier Weight and Pricing: We have fixed prices for different states according to the weight of the package , the pricing is mentioned directly by the courier pickup person on the slip
– Every evening around 6:30 you will get the courier slips in the respective group
Designing
– We understand that resellers does not have a background in designing so we help you with pre-made designs (in 1000s) to get the orders easily be it any occasion or theme. In case you have special requirement we will charge Rs. 200 for designing it (with max 2 changes)
– For simple Designs we do not charge anything but design will be made once only without extra changes. In case the order is cancelled after the design is made we will charge Rs. 200 for the same.
– Once the order is received, we will confirm the design by sending a soft copy in the respective groups. Please make sure to check them properly. Once the files are forwarded for printing we will not be held responsible
Printing & Dispatch
– We usually dispatch the products the next day but there might be an extra day delay depending on the products and orders. Please understand printing on order takes time
– Designing to Printing to dispatch: Designing point is quick but it takes time for the next 2 steps. Please be patient as we send the photos as soon as the product is ready to pack.
– Sanity check: The images sent in the group needs be checked by respective reseller so that if there is a mistake we can correct it then and there. We will not be responsible afterwards. Even after checking if the wrong product is sent, we will refund the product cost.
WeFast / Pickups
– Because of multiple pickups it is easy for us to handover the wrong packets. Please make sure to send in complete details in the group once the wefast is booked.
Payments
– As we cater to alot of resellers each day, we take a small deposit of 10,000 and keep deducting the order value and courier amount from the same. Once the deposit is nearly exhausted we send a reminder for renewal. We will only be taking in regular resellers on and not part time to keep things fair between actual resellers.
– For trust factor, we will process first 5 orders per order payment basis and after that, once you are sure of our services, deposit can be made.
– You can also explore our Slot Pricing for discounted rates. Call to know more!