Welcome to The Typo Store, by XDM Studio (“we,” “our,” or “us”). We are committed to ensuring your satisfaction with our personalized products. This return policy outlines the terms and conditions for returning and refunding products purchased from our website.
2. Eligibility for Returns and Refunds
We accept returns and issue refunds under the following conditions:
a. Lost in Transit: If your order is confirmed as lost in transit by the courier service after checking the signature sheet issued by courier company. we will initiate a refund for the full purchase amount, including shipping charges, to your original payment method.
b. Received Broken: In the rare event that you receive a product that is broken or damaged, please contact our customer support team immediately on 9818201504. We will require you to provide a video of the unboxing process where the damage is visible. Once we verify the video and confirm the damage, we will initiate a refund for the product’s cost to your original payment method.
3. Non-Returnable and Non-Refundable Items
Please note that due to the personalized and made-to-order nature of our products, we do not offer exchanges. Additionally, we do not accept returns or issue refunds for reasons other than those stated in Section 2. Please make sure size chosen is correct.
4. How to Request a Return and Refund
To request a return and refund, please follow these steps:
a. Lost in Transit:
Contact our customer support team within 7 days of the estimated delivery date.
Provide the order number and details of the issue.
Wait for instructions on how to proceed with the refund process.
b. Received Broken:
Contact our customer support team within 3] days of receiving the damaged product.
Provide the order number, clear photos of the damaged product, and a video of the unboxing process where the damage is visible.
Wait for instructions on how to proceed with the refund process.
5. Refund Processing Time
Refunds will be processed within 5-7 business days of receiving and verifying the required documentation. The refunded amount will be credited to the original payment method used for the purchase.
6. Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team.
7. Changes to Return Policy
We reserve the right to update or modify our return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.
